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Understanding your coverage
The services covered by your health insurance and the amount you will owe depend on the plan you have. There are a wide range of plans and coverage.
Some plans consider Children’s Hospital of Wisconsin providers, services and locations to be out-of-network. This means you may be required to pay a larger portion of the bill. It also can mean your health insurance plan won’t cover any services provided by Children’s Hospital of Wisconsin.
You will want to understand what is covered when you are selecting a health insurance plan. You also should confirm your coverage before receiving care, except in an emergency.
Ask the right questions
The first step is to determine if Children’s services are covered by your health insurance plan. But that isn’t enough. It also is important to understand the level of your coverage. You can do this by reviewing your health insurance plan benefits or talking with your health insurance company. Some key questions are:
- Which services are covered? Examples include primary care (pediatrician or family practice doctor), urgent care, specialty care (such as a pediatric dermatologist or cardiologist), lab tests, imaging studies (such as X-rays) and hospital care.
- Which locations are covered? Examples include primary care offices, urgent care clinics, specialty clinics, outpatient surgery centers and hospitals.
- Which providers are covered? Examples include individual doctors or advanced practice nurses.
- Is Children’s in network or out-of-network? Out-of-network services may be covered at a lower level or not covered at all.
- Do I have a copay? If so, what is it?
- What is my coinsurance percentage?
- What are my individual and family deductibles? How much of these deductibles have I met for the year?
- What are my individual and family out-of-pocket maximums for the year?
Our Financial Counseling team can provide guidance. They are available 7 a.m. to 5:30 p.m. Monday through Friday at (414) 266-5700 or FinancialCounselors@chw.org
Looking for health insurance for 2020?
We’re excited to announce our affiliate, Children’s Community Health Plan, now offers Together with CCHP — a health insurance plan for individuals and families on and off-Marketplace. Learn more about Together with CCHP.
Make an appointment
To make an appointment, call the number below, or use the "request an appointment" button to submit your request online.
Toll free (877) 607-5280
Access appointment information and medical records, manage prescriptions and message your child's doctor. Learn more about MyChart.